Shipping Policy

Shipping Policy

At Lumazilo, we know that when it comes to children’s toys, we aren't just delivering a box—we are delivering a moment of joy, a birthday surprise, or a long-awaited gift. That’s why we handle every order with white-glove care, ensuring your premium toys arrive safely and promptly.

1. Handling & "Safety-First" Packaging

Every big-brand toy we stock is treated as a collector’s item.

  • Processing Time: Most orders are dispatched within 1-2 business days. During peak holiday seasons, we still strive to maintain this speed so you never miss a celebration.

  • Premium Packaging: We use reinforced outer boxes and eco-friendly cushioning to protect the original brand packaging (like LEGO boxes or delicate collectibles) from dents or scuffs during transit.

2. Shipping Destinations & Rates

We primarily serve our community across the United States.

  • Standard Shipping: Complimentary on orders over $49. For orders below this, a flat-rate shipping fee of $5.99applies.

  • Expedited Shipping: Need it by a specific birthday? We offer priority shipping options at checkout for those last-minute "hero moments."

3. Transparent Tracking

The moment your order leaves our Torrance facility, you will receive a shipping confirmation email with a tracking link. You can watch your Lumazilo package every step of the way, from our hands to yours.

4. Delivery Partners

To ensure reliability, we partner with premium carriers including UPS, FedEx, and USPS. For high-value orders, a signature may be required upon delivery to ensure your items reach you safely and are not left unattended.

5. International Shipping

Currently, we focus on providing the best experience within the US. For international inquiries, please contact our concierge at service@lumazilo.com to see if we can facilitate a custom shipping quote for your country.

6. Lost or Delayed Packages

While we choose the most reliable carriers, logistics can occasionally be unpredictable. If your package is delayed or shows as "delivered" but hasn't arrived, please reach out to us within 48 hours. We will advocate on your behalf with the carrier to resolve the issue swiftly.

Questions About Your Delivery?

Our logistics team is here to assist:

  • Email: service@lumazilo.com